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FAQ

  • Can I have my gift shipped directly to the recipient?
    Yes, you can have your gift shipped directly to the recipient. During the checkout process, you can enter the recipient's shipping information and even include a personalized message.
  • Do you offer gift cards?
    Yes, we offer gift cards that can be purchased and used on our online store. Gift cards are a great option for those who are unsure of what to buy or want to give the recipient the gift of choice.
  • Can I return or exchange an item?
    Yes, we have a flexible return and exchange policy. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to arrange for a return or exchange.
  • What payment methods do you accept?
    We accept all major credit cards, as well as PayPal and other secure payment options.
  • How can I contact customer service?
    If you have any questions or concerns, please feel free to contact our customer service team by emailing metrogiftsandcollectibles@gmail.com or access our online chat located in the bottom right-hand corner of our site. We strive to respond to all inquiries within 24 hours.
  • How do I place an order on your online unique gift shop?
    To place an order on our online unique gift shop, simply browse our selection of products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be processed.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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